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CITIZEN’S CHARTER

 

I.   MANDATE

 

The Anti-Red tape Authority (ARTA) oversees the implementation of the Ease of Doing Business and Efficient Government Services Delivery Act of 2018 as an attached agency of the Office of the President. Furthermore, the Water District’s mandate is contained in Presidential Decree No. 198 as amended by PD Nos. 768 and 1479, otherwise known as the “Provincial Water Utilities Act of 1973”, declaring a national policy favoring local operation and control of Water Systems and authorizing the formation of Local Water District and providing for the government and administration of such districts.

 

II.   VISION

 

“TO RESTORE COMPLETELY THE BACOLOR WATER DISTRICT FACILITIES THAT WAS DAMAGE BY LAHAR DUE TO MT. PINATUBO ERUPTIONS, TO MAXIMIZE ITS EFFORT TO SERVE OTHER EXISTING BARANGAYS AND TO EXCEL IN PROVIDING BETTER WATER SERVICES AT REASONABLE AND AFFORDABLE RATES.”

 

III.   MISSION

 

“TO PROVIDE POTABLE WATER SUPPLY AND OF BETTER SERVICES TO THE PEOPLE OF BACOLOR.”

IV.   SERVICE PLEDGE

 

We, the Officials and the Employees of the Bacolor Water District are committed to provide and efficiently serve you with adequate, reliable, safe and potable water supply.

External Services

APPLICATION FOR NEW SERVICE CONNECTION

PAY APPLICATION FEE ACCORDING TO SCHEDULE

REQUEST FOR RECONNECTION OF WATER METER-AREARS

(NOT MORE THAN 1 YEAR)

REQUEST FOR RECONNECTION OF WATER METER-REACTIVATE

(DISCONNECTED FOR MORE THAN 1 YEAR)

REQUEST FOR DISCONNECTION OF WATER METER

RENEWAL/APPLICATION OF SENIOR CITIZEN’S DISCOUNT

APPLICATION FOR CHANGE NAME OF ACCOUNT

OTHER FRONTLINE SERVICES

PAYMENT OF WATER BILL

METER READING & DISTRIBUTION OF STATEMENT OF ACCOUNT

FEEDBACK AND COMPLAINTS MECHANISMS

INternal Services

RECRUITMENT, SELECTION AND PLACEMENT

RELEASING OF CASH BENEFITS/ALLOWANCES

PETTY CASH PAYMENT

PETTY CASH LIQUIDATION

REQUEST FOR PAYSLIP COPY

FEEDBACK AND COMPLAINTS MECHANISMS

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